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Why Does St. Joseph Hospital Have a Patient/Family Advisor Program?

At St. Joseph Hospital, patients and their families are recognized as valued members of the health care team who have important perspectives, feedback, and solutions to share. The philosophy of patient- and family-centered care is central to the care we provide.  We are committed to strengthening partnerships with patients and families, and our advisors are an important part of this process.

As a Patient/Family Advisor, you would partner with other patients and family members, health care providers, and staff to raise issues, communicate patient and family concerns, and help with problem solving with the goal of improving our services. When patient and family volunteers work together with staff, physicians and administrators, the health care experience can be improved for everyone.

The Patient/Family Advisor program provides an opportunity for you to help enhance the experience and quality of care we deliver. 

What is the Role of a Patient/Family Advisor? 

Patient/Family Advisors at St. Joseph Hospital may help with things like:  

  • Channel information, ideas, and needs of patients and families to administrators and staff
  • Review communication documents (brochures, patient education materials, etc.)
  • Assist in establishing priorities related to patient and family needs
  • Discuss opportunities for improvement from patient perspective
  • Gauge reactions to patient-centered initiatives

Time Commitment 

Meeting times will vary, but generally, most meetings run for 60 minutes.

For more information, please contact Tim Giancola at 516-520-2873 or